Partial refund after subscription change
For Business and Pro subscriptions only: Within the first 30 days of the initial subscription purchase date to the Quantumrun Foresight Platform, you have the option to downgrade your account without penalty. If you decide to downgrade your subscription from Business to Pro, Pro to Trend Researcher, then Quantumrun will refund you the difference between the two subscription level prices during the given month of the subscription change. This refund will be completed pro rata in accordance with the remaining unused days in the given month.
Downgrades will not be permitted after the 30-day deadline. Enterprise accounts cannot be downgraded.
To request a change to your subscription prior to your subscription renewal date, please contact us with your request.
Request for account cancellation and refund
To cancel your account and subscription prior to your subscription renewal date, please contact us with your request.
The Quantumrun Foresight Platform will offer a full refund to subscribers who wish to cancel their account within 7 days of the initial subscription purchase date.
For annual subscriptions only: Quantumrun Foresight will offer a 50 percent refund to subscribers who wish to cancel their account up to 30 days from the initial subscription purchase date.
After 30 days of use from the initial subscription purchase date, the Quantumrun Foresight Platform will no longer process requests for refunds. However, in place of platform access, the Quantumrun Foresight team will credit your organization an equivalent value of credits for foresight writing or consulting services.
Refund policies for add-on platform enhancement services
Regarding the purchase of the following add-on platform enhancement services:
- Additional platform user accounts
- Additional platform project pages
The purchase of these services is final and no refunds are permitted.
These add-on services will automatically expire when your subscription ends. Alternatively, they will automatically renew if your organization selects the auto-renew option with your subscription.
Requests to decrease the number of additional user accounts or project pages applied to your organization’s account can be accommodated during the account renewal process.
Refund policies for consulting services
Quantumrun Foresight offers several platform consulting “add-on” services, including:
- Dedicated strategy and foresight facilitation managers.
- Custom list curation and research production.
- White-label foresight content solutions.
- Full-day virtual training sessions.
Investing in any of these services will involve a service contract that is separate from the terms of use contract your organization will agree to upon subscribing to the Quantumrun Foresight platform. For this reason, the refund policies relating to these consulting services will be negotiated with each client and outlined in these separate service contracts.
Contact us for support
To learn more about any of these policies or to request additional assistance, please log in and reach out to us using our customer support page.
