Ma chatbots azaumoyo: Kuwongolera odwala

• Author:
• Dzina la wolemba

  Quantumrun Foresight
• March 16, 2023

Tekinoloje ya Chatbot idakhalapo kuyambira 2016, koma mliri wa 2020 udapangitsa mabungwe azachipatala kuti afulumizitse kutumiza kwawo kwa othandizira. Kuthamanga uku kudachitika chifukwa chakuwonjezeka kwa kufunikira kwa chisamaliro cha odwala akutali. Ma Chatbots adachita bwino m'mabungwe azachipatala chifukwa amathandizira kuti odwala azitenga nawo mbali, kupereka chisamaliro chamunthu payekha, ndikuchepetsa kulemetsa kwa ogwira ntchito yazaumoyo.

Zaumoyo chatbots nkhani

Ma Chatbots ndi mapulogalamu apakompyuta omwe amatengera zokambirana za anthu pogwiritsa ntchito chilankhulo chachilengedwe (NLP). Kukula kwaukadaulo wa ma chatbot kudakulitsidwa mu 2016 pomwe Microsoft idatulutsa Microsoft Bot Framework yake komanso mtundu wabwino wa wothandizira digito, Cortana. Panthawiyi, Facebook idaphatikizanso kwambiri wothandizira wa AI mu nsanja yake ya Messenger kuti athandize ogwiritsa ntchito kupeza zidziwitso, kukoka zidziwitso zosinthidwa, ndikuwatsogolera pamasitepe otsatirawa. 

M'gawo lazaumoyo, ma chatbots amalowetsedwa m'mawebusayiti ndi mapulogalamu kuti apereke ntchito zingapo, kuphatikiza chithandizo chamakasitomala, kukonza nthawi, komanso chisamaliro chamunthu. Mliriwu utafika pachimake, zipatala, zipatala, ndi mabungwe ena azaumoyo adadzaza ndi mafoni masauzande ambiri akufunafuna zambiri komanso zosintha. Zimenezi zinachititsa kuti anthu azidikirira kwa nthawi yaitali, achulukitse ogwira ntchito, ndiponso kuchepetsa kukhutira kwa odwala. Ma Chatbots adakhala odalirika komanso osatopa poyankha mafunso obwerezabwereza, kupereka zambiri za kachilomboka, komanso kuthandiza odwala pakukonza nthawi. Pogwiritsa ntchito ntchito zachizolowezi izi, mabungwe azachipatala amatha kuyang'ana kwambiri pakupereka chisamaliro chovuta kwambiri ndikuwongolera zovuta. 

Ma Chatbots amatha kuyang'anira odwala kuti awone zomwe zili ndi zizindikiro ndikupereka chiwongolero chotsatira kutengera zomwe ali pachiwopsezo. Njira imeneyi imathandiza zipatala kuika patsogolo ndi kusamalira odwala bwino. Zidazi zingathandizenso kukambirana pakati pa madokotala ndi odwala, kuchepetsa kufunikira kochezera munthu payekha komanso kuchepetsa chiopsezo cha matenda.

Zosokoneza

Kafukufuku wa 2020-2021 University of Georgia wa momwe mayiko 30 amagwiritsira ntchito ma chatbots pa mliriwu adawonetsa kuthekera kwake kwakukulu pazachipatala. Ma Chatbots adatha kuyang'anira masauzande a mafunso ofanana kuchokera kwa ogwiritsa ntchito osiyanasiyana, kupereka zidziwitso zapanthawi yake komanso zosintha zolondola, zomwe zimamasula othandizira anthu kuti azigwira ntchito zovuta kapena mafunso. Izi zinapangitsa ogwira ntchito zachipatala kuyang'ana kwambiri ntchito zofunika kwambiri, monga kuchiza odwala ndi kuyang'anira zofunikira zachipatala, zomwe pamapeto pake zinapititsa patsogolo chisamaliro cha odwala.

Ma Chatbots adathandizira zipatala kuthana ndi kuchuluka kwa odwala popereka njira yowunika mwachangu komanso moyenera kuti adziwe odwala omwe akufunika chithandizo chamankhwala mwachangu. Njirayi inalepheretsa odwala omwe ali ndi zizindikiro zochepa kuti asawonetse odwala ena m'zipinda zadzidzidzi. Kuphatikiza apo, ma bots ena adasonkhanitsa deta kuti adziwe malo omwe amapezeka, omwe amatha kuwonedwa munthawi yeniyeni pamapulogalamu otsata mgwirizano. Chida ichi chinalola othandizira azaumoyo kukonzekera ndikuyankha mwachangu.

Makatemera atayamba kupezeka, ma chatbots adathandizira oimba foni nthawi yokumana ndikupeza chipatala chotseguka chapafupi, zomwe zidafulumizitsa ntchito ya katemera. Pomaliza, ma chatbots adagwiritsidwanso ntchito ngati njira yolumikizirana pakati kuti alumikizitse madotolo ndi anamwino ku mautumiki awo azaumoyo. Njira imeneyi inkathandiza kuti anthu azilankhulana bwino, kufulumizitsa kufalitsa uthenga wofunika kwambiri, ndiponso kuti atumize ogwira ntchito zachipatala mwamsanga. Ofufuza ali ndi chiyembekezo kuti ukadaulo ukamakula, ma chatbots azachipatala azikhala osavuta, osavuta kugwiritsa ntchito, komanso otsogola. Adzakhala odziwa bwino chilankhulo chachilengedwe ndikuyankha moyenera. 

Kugwiritsa ntchito ma chatbots azaumoyo

Kugwiritsa ntchito ma chatbots azachipatala kungaphatikizepo:

• Kuzindikira matenda wamba, monga chimfine ndi ziwengo, kumasula madokotala ndi anamwino kuti athane ndi zovuta zovuta. 
• Ma chatbots omwe amagwiritsa ntchito zolemba za odwala kuti azisamalira zosowa zachipatala, monga nthawi yotsatila kapena kudzazanso malangizo.
• Kuchita nawo odwala payekhapayekha, kuwapatsa chidziwitso ndi chithandizo chomwe amafunikira kuti athe kusamalira thanzi lawo moyenera. 
• Othandizira zaumoyo amayang'anira odwala kutali, zomwe zingakhale zothandiza makamaka kwa anthu omwe ali ndi matenda aakulu kapena omwe amakhala kumidzi. 
• Ma Chatbots omwe amapereka chithandizo chamankhwala am'maganizo ndi upangiri, omwe angathandize kupeza chithandizo kwa anthu omwe sangafunefune. 
• Mabotolo amathandizira odwala kuthana ndi matenda osachiritsika powakumbutsa kumwa mankhwala, kupereka chidziwitso pakuwongolera zizindikiro, ndikuwunika momwe akuyendera pakapita nthawi. 
• Anthu omwe ali ndi mwayi wodziwa zambiri pazachipatala, monga kupewa, matenda, ndi chithandizo, zomwe zingathandize kupititsa patsogolo maphunziro a zaumoyo ndi kuchepetsa kusiyana kwa kupeza chithandizo.
• Othandizira azaumoyo amasanthula zambiri za odwala munthawi yeniyeni, zomwe zimatha kusintha matenda ndi chithandizo. 
• Odwala omwe ali ndi mwayi wopeza inshuwaransi yaumoyo kuti awathandize kuthana ndi zovuta za dongosolo lazaumoyo. 
• Machatbot omwe amapereka chithandizo kwa odwala okalamba, monga kuwakumbutsa kumwa mankhwala kapena kuwapatsa mabwenzi. 
• Mabotolo amathandizira kutsata kufalikira kwa matenda ndikupereka machenjezo oyambilira paziwopsezo zaumoyo wa anthu. 

Mafunso oyenera kuwaganizira

• Kodi mudagwiritsapo ntchito chatbot yazaumoyo panthawi ya mliri? Zinakuchitikirani bwanji?
• Ndi maubwino ena ati okhala ndi ma chatbots pazaumoyo?