Ama-chatbots okunakekelwa kwezempilo: Ukuphathwa kwesiguli okuzenzakalelayo

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Ama-chatbots okunakekelwa kwezempilo: Ukuphathwa kwesiguli okuzenzakalelayo

Ama-chatbots okunakekelwa kwezempilo: Ukuphathwa kwesiguli okuzenzakalelayo

Umbhalo wesihlokwana
Lo bhubhane ukhulise ukuthuthukiswa kobuchwepheshe be-chatbot, okufakazele ukuthi babaluleke kangakanani abasizi bangempela ekunakekelweni kwezempilo.
    • About the Author:
    • Igama lomlobi
      I-Quantumrun Foresight
    • Mashi 16, 2023

    Ubuchwepheshe be-Chatbot bukhona kusukela ngo-2016, kodwa ubhubhane lwango-2020 lwenza izikhungo zezempilo zasheshisa ukuthunyelwa kwazo kwabasizi abangokoqobo. Lokhu kushesha kube ngenxa yokwanda kwesidingo sokunakekelwa kwesiguli okukude. Ama-Chatbots abonakale eyimpumelelo ezikhungweni zokunakekelwa kwempilo njengoba ethuthukisa ukusebenzelana nesiguli, ehlinzeka ngokunakekelwa komuntu siqu, futhi enciphisa umthwalo kubasebenzi bezempilo.

    Umongo wezingxoxo zezempilo

    Ama-Chatbot izinhlelo zekhompuyutha ezilingisa izingxoxo zabantu kusetshenziswa ukucubungula kolimi lwemvelo (NLP). Ukuthuthukiswa kobuchwepheshe be-chatbot kwashesha ngo-2016 ngenkathi iMicrosoft ikhipha iMicrosoft Bot Framework yayo kanye nenguqulo ethuthukisiwe yomsizi wayo wedijithali, uCortana. Ngalesi sikhathi, i-Facebook iphinde yahlanganisa kakhulu umsizi we-AI endaweni yayo yesilayezi ukuze isize abasebenzisi bathole ulwazi, bakhiphe imininingwane ebuyekeziwe, futhi babaqondise ezinyathelweni ezilandelayo. 

    Emkhakheni wezokunakekelwa kwempilo, ama-chatbot ashumekwe kumawebhusayithi nezinhlelo zokusebenza ukuze anikeze izinhlobonhlobo zezinsizakalo, ezifaka ukwesekwa kwamakhasimende, ukuhlela ama-aphoyintimenti, nokunakekelwa komuntu siqu. Ekuphakameni kwalolu bhubhane, imitholampilo, izibhedlela, nezinye izinhlangano zezempilo zagcwala izinkulungwane zezingcingo zifuna imininingwane nezibuyekezo. Lokhu kuthambekela kubangele izikhathi zokulinda isikhathi eside, abasebenzi begcwele ngokweqile, nokuncipha kokwaneliseka kwesiguli. Ama-Chatbots abonakale ethembekile futhi engakhathali ngokuphatha imibuzo ephindaphindwayo, enikeza ulwazi mayelana naleli gciwane, kanye nokusiza iziguli ngokuhlela isikhathi sokuqokwa. Ngokuzenzakalela le misebenzi evamile, izikhungo zezempilo zingagxila ekuletheni ukunakekelwa okuyinkimbinkimbi nokuphatha izimo ezibucayi. 

    Ama-Chatbot angahlola iziguli ukuze abone izimpawu futhi anikeze isiqondiso sokuhlola ngokusekelwe kuzici zabo zobungozi. Leli qhinga lisiza izibhedlela ukuthi zibeke phambili futhi zilawule iziguli ngempumelelo. Lawa mathuluzi angasiza futhi ukubonisana okubonakalayo phakathi kodokotela neziguli, anciphise isidingo sokuvakashela mathupha futhi anciphise ubungozi bokutheleleka.

    Umthelela ophazamisayo

    Ucwaningo lwango-2020-2021 lwaseNyuvesi yaseGeorgia lokuthi amazwe angama-30 awasebenzisa kanjani ama-chatbots ngesikhathi sodlame lwabonisa amandla awo amakhulu ekunakekelweni kwezempilo. I-Chatbot ikwazile ukuphatha izinkulungwane zemibuzo efanayo evela kubasebenzisi abahlukene, ihlinzeka ngolwazi olufike ngesikhathi nezibuyekezo ezinembile, ezikhulule ama-agent angabantu ukuze asingathe imisebenzi eyinkimbinkimbi noma imibuzo. Lesi sici sivumele abasebenzi bezempilo ukuthi bagxile emisebenzini ebalulekile, njengokwelapha iziguli nokuphatha izinsiza zasesibhedlela, okugcine kwathuthukisa ikhwalithi yokunakekelwa kweziguli.

    Ama-Chatbots asize izibhedlela ukuthi zilawule ukuthutheleka kweziguli ngokunikeza inqubo yokuhlola esheshayo nephumelelayo ukuze kutholwe ukuthi yiziphi iziguli ezidinga ukunakekelwa ngokushesha. Le ndlela ivimbele iziguli ezinezimpawu ezithambile ekuvezeni ezinye iziguli emagumbini aphuthumayo. Ngaphezu kwalokho, amanye ama-bots aqoqe idatha ukuze anqume izindawo ezidonsela kuzona, ezingabukwa ngesikhathi sangempela ezinhlelweni zokusebenza zokulandelela inkontileka. Leli thuluzi livumele abahlinzeki bezempilo ukuthi balungiselele futhi baphendule ngokuqhubekayo.

    Njengoba imithi yokugoma iqala ukutholakala, ama-chatbot asiza abafonayo ukuthi bahlele izikhathi futhi bathole umtholampilo ovulekile oseduze, owasheshisa inqubo yokugoma. Ekugcineni, ama-chatbots nawo asetshenziswa njengendawo yokuxhumana ephakathi nendawo yokuxhuma odokotela nabahlengikazi nezinkonzo zabo zezempilo. Le ndlela yenza kube lula ukuxhumana, yasheshisa ukusatshalaliswa kolwazi olubalulekile, futhi yasiza nokuthumela abasebenzi bezempilo ngokushesha. Abacwaningi banethemba lokuthi njengoba ubuchwepheshe buthuthuka, ama-chatbots okunakekelwa kwezempilo azohleleka nakakhulu, asebenziseke kalula, futhi abe yinkimbinkimbi. Bayoba nekhono lokuqonda ulimi lwemvelo futhi baphendule ngendlela efanele. 

    Izicelo zezingxoxo zezempilo

    Izinhlelo zokusebenza ezingaba khona zama-chatbots okunakekelwa kwezempilo zingafaka:

    • Ukuxilongwa kwezifo ezivamile, ezinjengomkhuhlane kanye nokungezwani komzimba nezinto ezithile, kukhulula odokotela nabahlengikazi ukuze babhekane nezimpawu eziyinkimbinkimbi. 
    • Ama-Chatbot asebenzisa amarekhodi esiguli ukuze aphathe izidingo zokunakekelwa kwezempilo, ezifana nama-aphoyintimenti okulandelela noma ukugcwalisa kabusha imiyalelo.
    • Ukuzibandakanya kwesiguli komuntu siqu, ukuzinikeza ulwazi nokusekelwa ezikudingayo ukuze zilawule impilo yazo ngendlela efanele. 
    • Abahlinzeki bokunakekelwa kwezempilo baqapha iziguli bekude, okungaba usizo ikakhulukazi kubantu abanezimo ezingapheli noma labo abahlala ezindaweni zasemakhaya. 
    • Ama-Chatbot ahlinzeka ngosekelo lwezempilo yengqondo nokwelulekwa, okungathuthukisa ukufinyelela ekunakekelweni kwabantu okungenzeka bangakufuni ngenye indlela. 
    • Ama-bot asiza iziguli ukuphatha izifo ezingamahlalakhona ngokuzikhumbuza ukuthi ziphuze imithi yazo, zinikeze ulwazi lokulawula izimpawu, nokulandelela ukuqhubeka kwazo ngokuhamba kwesikhathi. 
    • Umphakathi ukwazi ukufinyelela olwazini ngezihloko zokunakekelwa kwempilo, njengokuvimbela, ukuxilonga, nokwelashwa, okungasiza ukuthuthukisa ukufunda ngezempilo kanye nokunciphisa ukungafani ekutholeni ukunakekelwa.
    • Abahlinzeki bezempilo abahlaziya idatha yesiguli ngesikhathi sangempela, okungathuthukisa ukuxilonga nokwelashwa. 
    • Iziguli ezinokufinyelela izinketho zomshwalense wezempilo ukuze zizisize zizulazule ezinkingeni zesistimu yokunakekelwa kwezempilo. 
    • Ama-Chatbot anikeza ukwesekwa kweziguli esezikhulile, njengokuzikhumbuza ukuthi ziphuze imithi noma ukuzinikeza ubungane. 
    • Amabhothi asiza ukulandelela ukuqubuka kwezifo futhi anikeze izexwayiso zangaphambi kwesikhathi ngezinsongo zezempilo zomphakathi ezingaba khona. 

    Imibuzo okufanele icatshangelwe

    • Ingabe uye wasebenzisa i-chatbot yokunakekelwa kwezempilo phakathi nobhubhane? Yini ohlangabezane nayo?
    • Yiziphi ezinye izinzuzo zokuba nama-chatbot ekunakekelweni kwezempilo?

    Izinkomba zokuqonda

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